In his review today one of the (few) things Times critic Pete Wells actually liked about dining at Shake Shack was its exceedingly polite service—which isn’t really a surprise as the chain is owned by Danny Meyer’s Union Square Hospitality Group which is known for, you guessed it, its hospitality. But with restaurant margins tight and the economy still shaky, now even regular old fast-casual spots are trying to learn to better service their customers . [ more › ]
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Restaurants Now Teaching Waiters To "Read" Tables Better